Frequently Asked Questions

The minimum deposit on phpbonus is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. Over-the-counter deposits via 7-Eleven, Cebuana, or Palawan Express have a minimum of ₱200.

There is no maximum deposit limit for verified accounts, though daily deposit limits may apply depending on your account tier and responsible gaming settings.

phpbonus processes withdrawals as quickly as possible. Here are the typical processing times:

GCash / PayMaya: 15 minutes to 1 hour after approval
BPI / BDO / Metrobank: 1 to 3 business days
UnionBank: Same day to 1 business day

Withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional verification steps. If your withdrawal has not arrived within the stated timeframe, contact [email protected] with your transaction reference number.

phpbonus does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges a small fee for certain transfer types. We recommend checking with your payment provider for their current fee schedule.

Over-the-counter payment channels such as Cebuana Lhuillier and M Lhuillier may also charge a service fee at the counter, which is set by the payment partner and not by phpbonus.

Withdrawals may be rejected for several reasons:

1. Incomplete KYC verification — Your account must be fully verified before withdrawals are processed.
2. Unmet wagering requirements — If you have an active bonus, you may need to complete the wagering requirement before withdrawing.
3. Mismatched payment details — The name on your phpbonus account must match the name on your GCash, bank, or e-wallet account.
4. Suspicious activity flag — Our security team may place a temporary hold on withdrawals pending a review.

If your withdrawal was rejected, you will receive an email explaining the reason. Contact [email protected] if you need further clarification.

Wagering requirements (also called rollover requirements) specify how many times you need to play through your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash.

Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino games and table games may contribute less. Always check the specific terms of each phpbonus promotion for the exact contribution rates and any excluded games.

If you request a withdrawal before completing the wagering requirements on an active bonus, the bonus amount and any winnings generated from it will be forfeited. Only your original deposit amount (minus any losses) will be available for withdrawal.

If you prefer to withdraw without completing wagering, you can opt to forfeit the bonus from your phpbonus account settings before submitting your withdrawal request. This will remove the bonus and its associated wagering requirements from your account.

Yes, all phpbonus bonuses have an expiry period. The standard expiry for most bonuses is 7 to 30 days from the date of credit, depending on the specific promotion. If you do not complete the wagering requirements within the expiry period, the bonus and any associated winnings will be automatically removed from your account.

The exact expiry date for each active bonus is displayed in your phpbonus account under the Bonuses section. We recommend checking this regularly so you do not miss out.

Yes. phpbonus is fully optimised for mobile play. You can access all games directly through your mobile browser on both Android and iOS devices without needing to download anything.

For the best experience, we also offer a dedicated phpbonus mobile app. Visit our Download page for instructions on how to install the app on your Android or iOS device. The app gives you faster load times, push notifications for promotions, and a smoother overall experience compared to the mobile browser version.

RTP stands for Return to Player — it is a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins.

It is important to understand that RTP is calculated over millions of game rounds and does not guarantee individual results. In any single session, you could win more or less than the RTP suggests. phpbonus displays the RTP for each game in the game information panel — look for the "i" icon within the game interface.

Yes. All games on phpbonus use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify the fairness and integrity of their RNG systems.

Live casino games are streamed in real time from professional studios with physical cards, wheels, and dice — providing an additional layer of transparency that players can observe directly during gameplay.

If you suspect that someone has accessed your phpbonus account without your permission, take these steps immediately:

1. Change your password right away from the Account Settings page.
2. Contact our support team at [email protected] with the subject line "Unauthorised Account Access" — include your registered email and mobile number.
3. Our security team will place a temporary hold on your account while we investigate.
4. Check your registered email for any recent phpbonus notifications you did not initiate.

We recommend using a strong, unique password for your phpbonus account and enabling two-factor authentication (2FA) from your account security settings.

Yes. phpbonus offers two-factor authentication (2FA) via SMS OTP (One-Time Password) sent to your registered Philippine mobile number. We strongly recommend enabling 2FA from your Account Settings > Security page to add an extra layer of protection to your phpbonus account.

When 2FA is enabled, you will be required to enter a 6-digit OTP sent to your mobile number every time you log in from a new device or browser. This ensures that even if someone obtains your password, they cannot access your account without your phone.

If you encounter a technical issue, game error, or unexpected behaviour on phpbonus, please report it to our support team at [email protected]. Include the following details to help us resolve the issue faster:

• Your phpbonus username or registered email
• The game name and provider (if applicable)
• The date and time the issue occurred
• A description of what happened and what you expected to happen
• Screenshots or screen recordings if possible

Our technical team reviews all reported issues and will follow up with you via email. Game-related disputes are investigated using our server-side game logs, which are the definitive record of all game outcomes.

phpbonus provides a full suite of responsible gaming tools accessible from your Account Settings > Responsible Gaming section. You can set:

Deposit Limits: Daily, weekly, or monthly caps on how much you can deposit.
Loss Limits: Maximum amount you are comfortable losing over a set period.
Session Time Limits: Automatic logout after a defined play duration.
Reality Check Reminders: Pop-up notifications at intervals showing your session win/loss.

Limits can be lowered immediately. Increases require a 7-day cooling-off period to prevent impulsive decisions. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, you can self-exclude from phpbonus at any time. Go to Account Settings > Responsible Gaming > Self-Exclusion and choose a period of 6 months, 1 year, 5 years, or permanent exclusion.

During self-exclusion, your account is fully suspended — you cannot log in, deposit, or place bets. You will also be removed from all phpbonus marketing communications. Self-exclusion cannot be reversed before the minimum period expires.

You can also request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request". For additional support, PAGCOR operates a responsible gaming programme — visit pagcor.ph directly in your browser for more information.

If you or someone you know is struggling with problem gambling, help is available across the Philippines:

PAGCOR Responsible Gaming Programme: Visit pagcor.ph in your browser for self-exclusion registries and support referrals.
National Center for Mental Health (NCMH): Located in Mandaluyong City, the NCMH provides counselling for behavioural addictions including problem gambling.
Gamblers Anonymous Philippines: Free, anonymous peer support groups in Metro Manila, Cebu, Davao, and other cities.
phpbonus Support Team: Email [email protected] with the subject "Responsible Gaming Help" and our trained team will respond within 24 hours.

For a full overview of our responsible gaming tools and resources, visit our Responsible Gaming page.